Student Finance Contacts and FAQs
If you need help understanding or coping with student fees and finance, don't suffer in silence. There's always someone at the university who can lend you a helping hand.
For queries about student finance and the payment of fees.
For queries about student loans, scholarships, bursaries or support funds.
Frequently asked questions
Click on the links below for advice and details of the relevant contacts in the university.
When will I get my student loan or bursary?
The Student Loan Company will release the money into your account three to five days after receiving confirmation that you are attending university. That is, three to five days after registration. Be sure to budget enough money to last you until then.
Please refer to our delayed funding flowchart if you don't receive your funding after this period.
If you don't have enough money to cope until your loan comes through, please contact the LiSS student advisers for advice.
What fee should I put on my student loan application?
Where can I find my course on the Student Loan Company website?
To find your course on the Student Loan Company website, you may need to use the UCAS course code available at: http://search.ucas.com/ or you can search for your course using its title in the university prospectus.
When selecting your course, make sure that you choose the correct mode of study (full-time or part-time) and any additional attributes on your course title, e.g., with placement/without placement, London campus/not London campus.
Part-time students need to select their start year and cohort, e.g., Sept 2015 start, January 2016 start.
If you have any trouble finding your course you’re not sure which course to select, please contact firstname.lastname@example.org
I cannot find my course on the Student Loan Company website?
If your course does not appear on the Student Loan Company website, do not assume this means it does not qualify for a loan, please contact email@example.com who will check the eligibility of the course. If it is an eligible course it will then be added to the website for you to select.
What should I use my student loan or maintenance grant for?
The Student Loan Company's finance package may include:
- A tuition fee loan which covers your course fees. This goes directly to the university.
- A maintenance loan which helps cover living costs, such as food, accommodation and books. This money goes directly into your bank account and must be repaid once you start earning £21,000 after graduating.
- A maintenance grant which also helps to cover living costs. Like the maintenance loan, it goes straight into your bank account, however you don't have to pay it back at the end of your course.
For advice on the most effective use of your maintenance loan and grant, contact our money doctors.
How can I make my money last?
Our money doctors can help you develop your budgeting skills, ensuring that you can keep your spending in check and leave university with as little debt as possible.
Have a look at our budgeting top tips or make an appointment to see one of our money doctors.
I don't qualify for a loan, but can't afford to pay my fees upfront
I can't pay my accommodation or tuition fees on time
If you're unable to pay your fees on time, please contact the accounts receivable team to make a payment arrangement.
Phone: 01524 590 826
If you're struggling financially and need help managing your money, get in touch with our money doctors. They can offer you advice on budgeting your money and applying for additional funding.
Which scholarships, bursaries or support funds do I qualify for?
A list of criteria is available on the scholarships and bursaries page.
If you need further advice, contact the LiSS student advisers. They can help you work out whether you are eligible for any additional funding support.
I'm out of money and can't afford food
If you're struggling to make ends meet, get in touch with our money doctors. They can offer you advice on applying for emergency support funds and managing your money.
I need to top up my Cumbria Card
I can't afford to pay for childcare
If you are doing a full-time course, you may be able to apply for the following government benefits:
- Parents’ Learning Allowance - means-tested on household income. Maximum available £1,508.
- Childcare Grant - means-tested on household income. A maximum of 85% of your weekly childcare costs may be paid on your behalf, up to £148.75 per week for one child and £255 per week for two or more children. For example, if childcare for one child is £150, you may receive a £127.50 grant (85% of £150).
For more information about the financial help available to you, contact our LiSS advisers.
I don't know what benefits I'm eligible for
How much will it cost me to study here?
Depending on what qualification you would like to complete, UK and EU undergraduate students may are required to pay up to £9000 in tuition fees. The cost of each course can be found here. Further details on accommodation costs can also be found here.
I’m not sure how to complete my student finance application, what should I do?
I don’t know which university I’m going to go to yet, should I just leave my student finance application until I receive my results?
You should aim to complete your student finance application before 31 May to give the SLC enough time to process your application in time for the start of the academic term. If you don’t know which university you are going to go to yet, put your first choice of university and course on the application. You can log back into your online account to change this at any time before the 1 Sept and this way, the time-consuming aspects of the application (e.g. household income assessments) have already been completed.
I’ve come to the university through clearing; will I still receive my student finance?
If you are a clearing student, you will need to log back into their student finance online account before the 1 Sept, change your university details to the University of Cumbria and select your new course. Failure to amend these details may result in your funding being delayed.
I’m an international student; can I apply for student finance?
If you are a resident of the EU, you can apply for student finance to assist with the cost of your tuition fees via https://www.gov.uk/student-finance where you can download the appropriate forms to complete. You will not however be entitled to apply for a maintenance loan. All other international students are not able to apply for student finance. Find out more information about international student fees.
When do I need to complete my student finance application by?
You should aim to complete your application by the recommended date of 31 May (for September entry) in order to avoid any delays to your funding. You can still apply for student finance after this date and up to 9 months after the start of your course. However please be aware that it may take up to 2 months to process your application.
I already applied for student finance last year; do I need to do it again?
You need to re-apply for student finance for each year you are intending to study and receive funding for your academic studies. You will be notified by the SLC when you can do this and you will simply need to log-in to your student finance online account and either re-submit your application if all circumstances are still correct, or update any change in details. Students reporting a change in household income may be required to submit additional information. You should aim to re-apply for student finance by the 26 June in order to ensure there are no delays to your funding. You can still apply after this date but we’d recommend that you apply as soon as possible in order to leave enough time for your application to be processed.
What should I do if my tuition fees have increased?
If you started university before September 2013, you may experience increases in your tuition fee amount due to inflation. If you have selected to apply for the maximum tuition fee loan accessible, you will not need to update your details. If you have not opted for this and need information about your new fee amount, please contact: firstname.lastname@example.org.