Empowering Project Professionals to Improve Performance

Who is it for?

All project professionals who have accountability for the delivery of projects.

Course content

• The fundamental requirements of project delivery and current human performance culture
• Sidney Dekker and the “Field Guide to Human Error”
• The Drift and Accumulation model: Normalisation of Deviance - How does this apply to your project?
• High performing projects: Individual and team behaviours
• Challenge for change - concern v influence
• Psychological safety
• Assumptions and biases
• Support in the workplace

Learning objectives

At the end of this course participants will be able to:

• Understand that the fundamental of project delivery support and interact with each other and the importance of applying them all with equal vigour to improve project performance
• Understand the concept of ‘normalisation of deviance’, how a drift from human performance standards occurs and the effect this has on both project performance and the individual
• Identify when to act and how quickly to act within a circle of influence to increase project performance
• Recognise a ‘toolkit’ of support available in the workplace, and explore real life examples of when these interventions have worked
• Understand their role in enabling a positive human behaviours culture that leads to a highly motivated and high performing team.

Assessment format

Participants will be asked to complete a short reflective exercise capturing key learning and personal goal-setting which they will be able to apply back in the workplace.

Dates

For details of forthcoming course dates and prices, please contact:

The University of Cumbria Project Academy Office on 01228 616332 or project.academy@cumbria.ac.uk

Booking

To book your place, please see below for arrangements if you want to pay by purchase order and invoice or by credit card.

Conditions

If you have selected a course which is delivered online, please read the technical requirements before booking. If you are unable to undertake a booked course due to not having the required equipment, no refund will be offered.

Inclusions and exclusions

• Individual learning packs including presentations and exercise handouts will be issued to you, either electronically in the case of an online course, or in hard copy for in person courses.
• Meals and refreshments are not included at in person courses. You will be able to bring your own lunch or buy food on or near the training premises.

I wish to pay using a company purchase order and require a separate invoice

Please email the following details to:project.academy@cumbria.ac.uk no less than 4 weeks before the first day of the course:

• Delegate name(s), job title(s), email address(es) and company
• Name and date(s) of course(s)
• Purchase order and any additional details to be quoted on invoice.

If you have not conducted business with the University of Cumbria before, please be aware that both of us may have administrative procedures required to set up our respective customer/supplier accounts and the time taken to complete these may impact on the availability of places on your preferred course.

Payment, cancellation and changes

• Bookings, including purchase orders, to be received at least four weeks ahead of course start date.
• At our discretion, late bookings may be accepted: please check with us before sending a purchase order.
• Invoices will be issued four weeks before the course once delivery is confirmed (or immediately on receipt of an accepted late booking) and will be due for payment immediately. Full payment should be received by us prior to the course commencing.
• In the event that a booked delegate is unable to attend, substitutions may be made at no cost. UoC must be notified of the substituted names prior to the course commencing. No substitutions will be accepted once the course is in progress.
• In the event of a substitute not being provided for a cancelled candidate place, the unfilled place will be charged for.
• Any no-shows during the course will be charged for.
• For all cancellations and substitutions, UoC must be notified in writing via email to project.academy@cumbria.ac.uk.

I wish to pay using a company or personal credit card and do not require a separate invoice

Please email the following details to:project.academy@cumbria.ac.uk no less than 4 weeks before the first day of the course:

• Delegate name(s), job title(s), email address(es) and company
• Name and date(s) of course(s)

On receipt of your booking and confirmation that we can accommodate you, we will send a link to take your payment.

Payment, cancellation and changes

• Bookings to be received at least four weeks ahead of course start date.
• At our discretion, late bookings may be accepted: please contact us to check whether we have a place for you
• Payment link will be issued four weeks before the course once delivery is confirmed (or immediately on receipt of an accepted late booking) and will be due for payment immediately. Your place will not be confirmed until payment is received in full.
• In the event that a booked delegate is unable to attend, substitutions may be made at no cost. UoC must be notified of the substituted names prior to the course commencing. No substitutions will be accepted once the course is in progress.
• In the event of a substitute not being provided for a cancelled candidate place, the unfilled place will be charged for.
• Any no-shows during the course will be charged for.
• For all cancellations and substitutions, UoC must be notified in writing via email to project.academy@cumbria.ac.uk.