All Staff Members | Angela Anthonisz

Biography

Dr. Anthonisz is the Principal Lecturer in Tourism and Visitor Economy Management. Angela has an established career as an academic practitioner in tourism, hospitality and events management and has worked at management level in the UK, Switzerland and Dubai. Her work in industry includes hotel management, retail and leisure roles as well as owning her own business in the South Lakes, that she runs with her daughter. Her research and consultancy interests are in strategic management, sustainable planning and development, organisational social capital and organisational cultural change.

Over the last 5 years Angela has worked in partnership with Cumbria Tourist Board (becoming an observer on the board in 2023), the Lake District Hotels Association, Cumbria Local Enterprise Partnership and other representatives from industry to spearhead the development of a range of short courses, a degree apprenticeship focused on the visitor economy and the UK's only specialist MBA in Tourism Management.

Angela is also working as part of an interdisciplinary team as the thematic lead (Rural and Visitor Economy) for the Centre for National Parks and Protected Areas, an international and national research centre for the study of national parks and protected area management that focuses on the development of sustainable solutions to global challenges. The theme adopts a transformational business philosophy that encourages the development of innovative thinking and contemporary approaches to the planning and management of sustainable rural environments.

Qualifications and memberships

PhD - Strategic alignment or non-alignment. The management of human capital in five star hotels in Dubai.

Chartered Management Institute Fellow

MA International Hotel Management - Dissertation - Generating a knowledge management model for the hospitality industry

PG Cert Teaching and Learning in Higher Education

BA (Hons) Tourism and European Politics

HND Finance and Business Administration

Research supervision

Currently supervising two PhD's in events management.

Publications

Journal Publications

Anthonisz, A. & Mason, G. (2019) Reinventing Tourism: The Dubai Phenomenon. Worldwide Tourism and Hospitality Themes. Special Edition WHATT-01-2019-0004

Brien, A. Anthonisz, A. & Suhartanto, D. (2019) Human Capital in the Dubai Hotel Industry. A study of 4 and 5 star hotels and the HR challenges they face. Journal of Human Resources in Hospitality and Tourism. 18 (3), 2019

Anthonisz, A. (2014) Assessing the future of housekeeping operations in Dubai's 5 star hotel industry - Room for innovation? Worldwide Tourism and Hospitality Themes. Special Edition. June

Books and Book Chapters

Anthonisz, A. & Heap, T. (eds) (2025) Professional Culinary Management: Principles and Practice. Expected Date of Publication July/August. Routledge

Anthonisz, A. & Swart, N. (2022) 'Events marketing in action'. In: Events Management, 3rd Edition. Claremont: JUTA

Anthonisz, A. & Heap, T. (2017) 'Sustainable Tourism in Dubai'. In: Climate Change and Coastal Tourism: Recognising problems, meeting expectations and managing solutions. CABI

Anthonisz, A. & Heap, T. (2017) 'Brand Expectation and Authentic Service Experiences in the Hotel Industry in Dubai'. In: Tourism in the Arab World, An Industry Perspective. Channel View Publications

Anthonisz, A. Stockdale, I. (2017) 'The Spa Industry Today' In: International spa management: principles and practice. Goodfellow Publishing

Anthonisz, A. Heap, T. & Baker, L. (2017) 'Guest Service and Guest Journey'. In: International spa management: principles and practice. Goodfellow Publishing

Anthonisz, A. Heap, T. & Ramsbottom, O. (2017) 'Developing an Effective Human Resource Strategy'. In: International spa management: principles and practice. Goodfellow Publishing

Anthonisz, A. & Heap, T. (2017) 'Strategic Management in the spa industry'. In: International spa management: principles and practice. Goodfellow Publishing

Carmouche, R., Shukla, N. & Anthonisz, A. (2008) 'Events marketing and communication strategy'. In: Events Management. Claremont:JUTA